Have questions? We’ve got answers. Below are some of the most common inquiries we receive about our services, policies, and how we care for your pets.
You can call us or request an appointment online. Be sure to mention our $35 new client discount when you schedule.
Yes, we provide urgent care during our regular business hours. While we encourage scheduling ahead, we’ll always do our best to accommodate same-day needs.
We accept all major credit cards and CareCredit. We also offer a 10% military discount as a thank-you for your service.
Yes, we welcome reptiles, pocket pets, and more. If you’re unsure whether we can care for your unique companion, just give us a call.
Bring any previous medical records, a list of questions or changes you’ve noticed, and your pet’s favorite treats. A little preparation goes a long way in helping us provide great care.
Most adult pets should be seen once a year, while puppies, kittens, seniors, and exotic pets may benefit from visits every 6 months. We’ll let you know what’s best for your companion.
Yes! Grooming is available Monday, Wednesday, and Friday as drop off appointments. Contact us for more information on this service.
Just head to carecredit.com to apply securely. Need help? Our team is happy to walk you through the process here at the hospital.
You can use your CareCredit account like a standard credit card. If you apply in person, we can help you retrieve your card info so you can use it immediately.
CareCredit covers a wide range of veterinary services, including exams, diagnostics, dental cleanings, surgeries, prescriptions, and more. It’s also accepted by many human medical and dental providers.
Most insurance plans reimburse you after you’ve paid for care and submitted a claim, though some offer direct payment options. We’re happy to help with paperwork for any insurance company you choose.
No, it’s an independent tool that simplifies the comparison process. You won’t pay to use it, and there’s no obligation to enroll.
Think about what you want coverage for: accidents, illnesses, chronic care, or wellness visits. Your pet’s breed, age, and medical history all factor in. Pawlicy Advisor helps break down the options so you can make an informed choice.
Yes, we offer wellness exams for a variety of exotic species, including reptiles, rabbits, guinea pigs, and other small mammals.
We build vaccine plans based on your pet’s species, lifestyle, and risk exposure, avoiding over-vaccination while ensuring they’re protected where it counts.
We provide domestic travel certificates and will guide you through the process to ensure your pet is cleared for safe, stress-free travel.
We’ll give you detailed instructions ahead of time, but generally, your pet should fast after midnight before surgery. Plan to arrive on time, and bring any questions. Your pet’s pre-op appointment is a great time to talk everything through.
Not at all. Each pet receives an anesthesia plan tailored to their age, health, and medical history. We take extra precautions for seniors, brachycephalic breeds, and pets with underlying conditions.
Most pets go home the same day, but if your pet needs to stay longer, we’ll keep you updated and can make arrangements for you to visit if needed.
For routine procedures like spays and neuters, most pets bounce back within a week or two. More advanced surgeries may require longer or more structured recovery plans, but we’ll walk you through every step.
We commonly see rabbits, guinea pigs, ferrets, and other small mammals. If your exotic pet is having dental issues, give us a call and we’ll let you know how we can help.
It’s a good possibility. Chronic bad breath is often caused by bacteria building up under the gums, and is a common early sign of dental disease.
Most pets need cleanings every 12–18 months, but some need more frequent care, especially small breeds, senior pets, and animals with known dental issues. We’ll guide you based on your pet’s species, age, and overall health.
No, but you can help by providing the right diet and chew toys to promote natural wear. For dogs and cats, brushing and dental treats can make a big difference between cleanings.
Yes. Dental procedures must be done under anesthesia to allow safe, thorough cleaning and to prevent pain or stress, especially for exotics, who require specialized handling.
All pets must be up to date on core vaccinations and have a current stool exam (within 6 months).
Not at all. Even if you’re new to our vet clinic in Dublin, you’re welcome to board with us. If your pet needs updated vaccines or an exam beforehand, we’ll help schedule that in advance.
Boarding fees vary based on your pet’s species, size, and any add-on services requested. Call us for a personalized quote.
We’d love to show you around. Just call us to schedule a tour so you can see where your pet will be staying and meet the team caring for them.
